The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

ex. Conrad Chicago

521 North Rush Street, Chicago, Illinois, United States, 60611  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

Wi-Fi
Parking

USD 71 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Fitness/ Gym

Fitness centre

Spa and relaxation

Massage

Spa centre

Laundry

Editorial review:

This classy 1920s landmarked era hotel features large, well furnished rooms which include 42-inch plasma TVs, Bose stereos, Pratesi linens and Molon Brown products in the impassive baths. Features also include a highly attentive staff, an indoor connection to the upscale shops at North Bridge which allows for hassle free retail therapy, as well as an on-site fitness center and a restaurant.

Verified Reviews:

  • Great location - Staff were friendly - Complimentary coffee
  • Rooms are very clean - Service was excellent - Comfortable bed
  • No pool - Service was great - Flatscreen hd tv
  • Free wi-fi - Convenient parking - Comfortable room
  • Amenities are very poor - Quiet a/c - Would definitely stay again

Overview

Located in the exclusive district, The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago offers inviting rooms as well as a sun terrace, a tennis court and a golf course. Renovated in 2006, the contemporary hotel has welcomed guests since 2001.

A magnificent location gives quick access to Adler Planetarium, which is 3.1 km away. Set within a 20-minute walking distance from Chicago city center.

This hotel is placed in Near North Side district, known for a theater, a museum and a cathedral.

The hotel is near LaSalle \"L\" (Blue Line) subway station giving access to Shedd Aquarium, which is located 2.8 km away. It will take 25 minutes to get to Midway airport by car.

Rooms

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago offers 311 rooms on 17 floors that come with an in-room safe, a minibar, a kitchenette, a dressing area and armchairs along with coffee/tea makers and a fridge. As the hotel overlooks Lake Michigan, guests can enjoy a spectacular view from their rooms. Bathrooms are appointed with a shower, complimentary toiletries and dressing gowns.

Eat & Drink

Breakfast is served in the lobby each morning. A range of Asian dishes is offered at the poolside restaurant. The busy garden bar features a terrace and Wi-Fi. Serving a wide assortment of dishes, The Purple Pig and Joe's Seafood are about 100 meters from the property.

All visitors are offered a full breakfast for a fee. 

Services

There are a slide projector, a conference room and a movie projector available on site.

Relax

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago also has high chairs, cots and a kids' club for guests travelling with children. A gym and a fitness center are provided on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site at USD 71 per day.

Year renovated:   2006.  Number of floors:   17.  Number of rooms:   311.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Executive/club floor
  • Lobby
  • Ice machine
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course
  • Racquetball

Services

  • Room service
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Wedding services
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • In-room breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Coffee/Tea in lobby

Meeting facilities

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Fax/Photocopying

Children's facilities

  • Cots
  • High chairs
  • Paid babysitting/ Child services
  • Kids club

Leisure facilities

  • Beach umbrellas
  • Sun loungers
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa centre
  • Massage

Room view

  • City view
  • Lake view

Room facilities

  • Air conditioning
  • Individual heating
  • In-room safe
  • Living room
  • Sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Free local telephone calls
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are allowed on request.

How to reach hotel

hotel The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago Chicago location
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Hotel Address:

521 North Rush Street, Chicago, Illinois, United States, 60611

Get directions
City Centre
  • Chicago
    1.0 mi
Airports
Train Stations
  • Millenium Station
    3000 ft
  • Millennium Station
    3000 ft
Underground stations
  • LaSalle "L" Station (Blue Line)
    1.2 mi
  • Bus stop
    400 ft
Restaurants
  • The Purple Pig (cuisine: Contemporary, European)
    400 ft
  • Joe's Seafood, Prime Steak & Stone Crab (cuisine: American)
    300 ft
Beaches
  • Ohio Street Beach
    3500 ft
  • Oak Street Beach
    4300 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2006
  • Number of floors:
    17
  • Number of rooms:
    311

Rooms and availability

Premium King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

1K BED:PREMIUM JUNIOR SUITE NON-SMOK:LUXURIOUS AND SPACIOUS:SITTING AREA:COMPLIMENTARY WIFI

Premium Junior Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • + More
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Room
Deluxe Room
City view
  • Room size:

    380 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free Wi-Fi
  • Air conditioning
  • Facilities for disabled
  • Slippers
  • Work desk
  • Ironing facilities
  • Dressing area
  • Luxurious furniture
  • Local calls
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

A 42-inch flat-screen TV, surround sound speaker system and coffee maker are featured in this deluxe room. Guests can experience premium views from higher floors in this room type. The marble bathroom includes plush bathrobes and slippers.

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Grand Deluxe King Room
City view
  • Room size:

    380 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Non-smoking
    • Air conditioning
    • + More
  • General:Free internet access
  • Facilities for disabled
  • Slippers
  • Work desk
  • Ironing facilities
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

This room features views of the city, complimentary WiFi, luxury bedding, a large marble bathroom with an oversized deep soaking tub and separate shower, along with a 1-cup coffeemaker and audio system.

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Room
Leisure Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 2 Single beds or 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Balcony
    • + More
  • General:Wi-Fi
  • Living room
  • Bathroom:Bathroom
  • Dining:Kitchenette
  • Fridge
  • Media:Radio
Room Description:

Superior|Superior Twin/Double Room Non refundable

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Room
Leisure King Room
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Room Description:

1K BED:GRAND DELUXE LANDMARK NON-SMOK:PREFERRED VIEW: CITY VIEW:OVERSIZED SOAKING TUB SHOWER

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Suite
King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Bedding:Double size sofa bed
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Quintuple Room
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

Suite|Quintuple Suite

Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Non-smoking
    • Balcony
    • + More
  • General:Free internet access
  • Living room
  • Bathroom:Bathroom
  • Hair dryer
  • Dining:Kitchenette
  • Fridge
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Excl Suite - mirror, flat screen television, smoking policy - non-smoking available, linens, towels, telephone

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Junior Suite
Junior Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Non-smoking
    • Balcony
    • + More
  • General:Free internet access
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Dressing area
  • Blinds
  • Local calls
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Dining:Kitchenette
  • Fridge
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • iPod docking station
  • Computer hookup
  • Radio
Room Description:

This double room features a bathrobe, air conditioning and iPod dock.

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Junior Suite
Junior King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:Slippers
  • Terrace
  • Work desk
  • Ironing facilities
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Junior Suite|Junior Suite, 1 King Bed, Terrace

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Superior Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Luxurious furniture
  • Local calls
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • iPod docking station
  • Computer hookup
  • Radio
Room Description:

This room features free WiFi access and a 42-inch flat-screen HDTV. An iPod docking station is also available in this allergy-free room. It features granite counter tops and black-out curtains.

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Superior King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Private bathroom
    • Non-smoking
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Luxurious furniture
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • iPod docking station
  • Computer hookup
  • Radio
Room Description:

This room features free WiFi access and a 42-inch flat-screen HDTV. An iPod docking station is also available in this allergy-free room. It features granite counter tops and black-out curtains.

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Superior King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • Balcony
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Slippers
  • Terrace
  • Work desk
  • Ironing facilities
  • Living room
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Double size sofa bed
  • Dining:Kitchenette
  • Fridge
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

This suite offers 765 square feet of space and a separate sitting area. The bathroom features a deep soaking bath tub and separate shower.

Superior Quintuple Room
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

Suite|Superior Quintuple Suite

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Superior Suite
Lake view
  • Max occupancy:

    5 persons

  • Bed type:

    1 Super King-size bed and 1 Sofa bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Non-smoking
    • Balcony
    • + More
  • General:Free internet access
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Dressing area
  • Local calls
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Sofa bed
  • Dining:Kitchenette
  • Fridge
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Featuring views of Lake Michigan and the Magnificent Mile, this suite also offers a separate living room with a sofa bed.

Superior Upper Floors Flat
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds

  • Check Prices
Room Description:

A 42-inch flat-screen TV, surround sound speaker system and coffee maker are featured in this disability accessible deluxe room. Guests can experience premium views from higher floors in this room type. The marble bathroom includes plush bathrobes and slippers.

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Deluxe Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Queen-size beds, 2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free internet access
  • Slippers
  • Balcony
  • Work desk
  • Ironing facilities
  • Living room
  • Dressing area
  • Luxurious furniture
  • Local calls
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Dining:Kitchenette
  • Fridge
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

2D BEDS:DELUXE ROOM NON-SMOKING:CITY VIEW :LUXURIOUS MARBLE BATHROOM:COMPLIMENTARY WIFI

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Room
Deluxe King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Non-smoking
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Facilities for disabled
  • Slippers
  • Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • iPod docking station
  • Computer hookup
  • Radio
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Deluxe King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Double size sofa bed
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Room Description:

This spacious suite offers a separate sitting area with a sofa and a bathroom with a soaking tub. There is a 42-inch flat-screen TV with HD channels and free WiFi access.

Deluxe Quintuple Room
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

Suite|Deluxe Quintuple Suite

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Suite
Deluxe Suite
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Non-smoking
    • Balcony
    • + More
  • General:Free internet access
  • Living room
  • Local calls
  • Bathroom:Bathroom
  • Hair dryer
  • Dining:Kitchenette
  • Fridge
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Suite|Deluxe Suite - SMOKING OR NONSMOKING - Free Internet In Public Areas

Premium Deluxe Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • Balcony
    • + More
  • General:Wi-Fi
  • Living room
  • Bathroom:Bathroom
  • Dining:Kitchenette
  • Fridge
  • Media:Radio
Premium Deluxe King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
  • General:Wi-Fi
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior The Gwen, A Luxury Collection Hotel Chicago
Executive King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Room Description:

Views of Michigan Avenue, a living room with a sofa bed, and dining table highlight this oversize suite. Free WiFi access, a 42-inch flat-screen TV, luxury bedding, and an iPod dock are included.

Luxury Suite
  • Max occupancy:

    2 persons

  • Check Prices

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago Location

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Places of interest

  • Chicago Vietnam Veterans Memorial1700 ft

Shopping areas

Amusement

  • Screenz1400 ft
  • Amf Bowl Marina City Lanes1400 ft

Monuments and Landmarks

Museums

Universities, Institutes

  • Real Estate Education CO400 ft
  • American College of Surgeons1000 ft
  • Northwestern University1700 ft
  • Marquette University1700 ft
  • Insti-Clinical Social Work1700 ft

Theaters

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  • Par-A-Dice Riverboat Casino1000 ft

Public parking

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Local attractions

  • Skydeck Chicago - Willis Tower1.0 mi
    233 S. Wacker Drive Entrance on Jackson Blvd
  • Chicago Shakespeare Theater on Navy Pier5200 ft
    800 E. Grand Ave, Chicago
  • Monadnock Building5200 ft
    53 W Jackson Blvd
  • French Market 5000 ft
    131 N Clinton St
  • Chicago Board of Trade Building5200 ft
    141 W Jackson Blvd La Salle Street

Near the hotel

  • Nordstrom 200 ft
    55 E Grand Ave
  • Tribune Tower400 ft
    435 N. Michigan Ave.
  • Michigan Avenue Bridge 600 ft
    Michigan Ave.
  • McCormick Freedom Project 700 ft
    435 N Michigan Ave
  • Vosges Haut-Chocolat 300 ft
    520 N Michigan Ave The Shops at North Bridge
  • Wrigley Building500 ft
    410 North Michigan Ave
  • The Magnificent Mile 700 ft
    North Michigan Avenue

Restaurants nearby

  • The Purple Pig400 ft

    Address: 500 North Michigan Avenue
    Phone: (312) 464-1744

    77% likes this, based on 1527 reviews
    Cuisine: Contemporary, European
    Price Range: USD 12 - USD 17

  • Michael Jordan's steakhouse200 ft

    Address: 505 N. Michigan Avenue
    Phone: (312) 321-8823

    69% likes this, based on 289 reviews
    Cuisine: American
    Price Range: USD 31 - USD 50

  • Grand Lux Cafe600 ft

    Address: 600 N Michigan Ave
    Phone: 312-276-2500

    75% likes this, based on 960 reviews
    Cuisine: International, Eclectic
    Price Range: USD 23 - USD 32

  • Joe's Seafood, Prime Steak & Stone Crab300 ft

    Address: 60 E Grand Ave
    Phone: 312-379-5637

    86% likes this, based on 1113 reviews
    Cuisine: American
    Price Range: USD 43 - USD 82

  • The Terrace Rooftop Bar200 ft

    Address: 521 N Rush St
    Phone: 3123770979

    70% likes this, based on 58 reviews
    Cuisine: American
    Price Range: USD 21 - USD 30

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2006
  • Number of floors:
    17
  • Number of rooms:
    311

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago Reviews

Guest reviews are submitted by our customers after their stay at The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

Average guest rating

8.8out of 10
Superb
Based on 54 reviews

Rating by category:

Service
9.1
Location
9.9
Rooms
9.3
Value
8.7

Guest reviews

  • Older travelers
    10.0

    The location was excellent as were all the service staff who were extremely friendly and helpful. Rooms were kept exceptionally clean.

  • Couple
    8.2

    great location

    very expensive room service. restaurant empty and very disappointing

  • Couple
    9.6

    My husband & I spent 8 nights at the hotel - it was very clean - a large variety of good quality toiletries were provided & re-filled - tea/coffee maker was provided with good choices of coffee & tea shots - friendly receptionests especially Ron - all our requests were met - easy access to Michigan Avenue - quick response when fetching our car from valet parking - free high speed wi-fi We loved the hotel & felt at home there, we recommend it to others

    - Valet parking is too expensive, costs 51 dollars a day, the close by self parking garage is also expensive costing 45 dollars a day

  • Older travelers
    7.4

    It was very conveniently located to shopping and restaurants.

    The hotel room smelled of mildew so that sleeping was difficult.

  • Couple
    8.8

    Bedding n cleanlinessprofessional staff

    Coffee maker did not work

  • Couple
    6.6

    Location Location Location.

    Some of the concerige wasn't very helpful. Like they turned they nose up at me and my wife because we was young and black. Sorry to say but all the other staff was very friendly.

  • Single
    8.8

    room is very big. bathroom is impressive.

    there should be coffee in the room.

  • Older travelers
    10.0

    Staff service level, quality of the rooms, facilities for customers.

  • Older travelers
    8.8

    Great location -- lots of restaurants and shopping nearby, just a block from the L, and the Loop is walking distance. Rooms are not huge and the decor is somewhat non-descript but well-appointed and very comfortable. The hotel was lively but floors were quiet. Nice terrace off the lobby. Well suited for business travelers.

    Thought it was a bit pricey for a weekend but the town was very busy while we were there and rooms were in very short supply.

  • Family with children
    9.6

    I felt the staff went out of their way to be helpful, polite, and very hospitable. The hotel is really beautiful and well-maintained.

  • Couple
    10.0

    I've stayed at several Conrad Hotels and they never dissappoint. The service, cleanliness, and value are always excellent. I will always check Conrad availability, when possible.

    Valet parking rate is $51 per night, which is a little ridiculous. I don't care what city it's in, that's way too high. $40 should be max.

  • Single
    9.2

    Room was of a high standard with modern decor and well maintained. Proximity to major attractions and shopping was ideal for stay.

  • Older travelers
    5.8

    Location, Clean place and nice interiors.

    The room that was assigned to us has an annoying vibrations and shaking sounds that kept coming all night long from bed side wall. When we slept on the pillow we felt a vibration through our heads coming from the wall and bed the frame kept making vibration sounds. This was very annoying and it kept us awake until 2:30 A.M. I called the reception and complained, they refused moving us to another room in a very firm language and they said that the only thing that could be done is to send an engineer to check it because hotel is full! The engineer arrived and was nice, however, he could not stop this vibration, and his solution was to pull the bed away from wall which stopped bed vibrations but the sound kept coming all night. It seemed that the sound came from an a/c machine that cools the floor corridor. We woke up late due to the bad night and requested late check out but the reception refused, after an argument with them they accepted with a very not friendly tone. To be fair the hotel in general was decent, clean and has a good location. However, staff did not address our problem properly and treated us in a very inconsiderate way. I will not go back to it again, however, if you are going make sure they do not give you a similar room, rooms that are beside floor service room or machines room. If it helps, our room number was 912.

  • Couple
    8.8

    Nice amenities. I/we have been staying at design-based boutique hotels quite a bit and the services/amenities of a larger near-luxury hotel stood out.

    My boyfriend told me to mention something about the lack of designated smoking areas.

  • Older travelers
    9.2

    great service. very clean room and comfortable bed. Neat little roof top terrace. Free drinking bottle water.

    Only one out of the three elevators was working. Expected a bit more for the price of the breakfast.

How to reach hotel

hotel The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago Chicago location
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Hotel Address:

521 North Rush Street, Chicago, Illinois, United States, 60611

Get directions
City Centre
  • Chicago
    1.0 mi
Airports
Train Stations
  • Millenium Station
    3000 ft
  • Millennium Station
    3000 ft
Underground stations
  • LaSalle "L" Station (Blue Line)
    1.2 mi
  • Bus stop
    400 ft
Restaurants
  • The Purple Pig (cuisine: Contemporary, European)
    400 ft
  • Joe's Seafood, Prime Steak & Stone Crab (cuisine: American)
    300 ft
Beaches
  • Ohio Street Beach
    3500 ft
  • Oak Street Beach
    4300 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2006
  • Number of floors:
    17
  • Number of rooms:
    311