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The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

ex. Conrad Chicago

521 North Rush Street, Chicago, Illinois, United States, 60611  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

Wi-Fi
Parking

USD 71 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Fitness/ Gym

Fitness centre

Spa and relaxation

Jacuzzi

Massage

Spa centre

Laundry

Editorial review:

This classy 1920s landmarked era hotel features large, well furnished rooms which include 42-inch plasma TVs, Bose stereos, Pratesi linens and Molon Brown products in the impassive baths. Features also include a highly attentive staff, an indoor connection to the upscale shops at North Bridge which allows for hassle free retail therapy, as well as an on-site fitness center and a restaurant.

Verified Reviews:

  • Great location - Staff were friendly - Complimentary coffee
  • Rooms are very clean - Service was excellent - Comfortable bed
  • No pool - Service was great - Flatscreen hd tv
  • Free wi-fi - Convenient parking - Comfortable room
  • Amenities are very poor - Quiet a/c - Would definitely stay again

Overview

Located in the exclusive district, The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago offers inviting rooms as well as a sun terrace, a tennis court and a golf course. Renovated in 2006, the contemporary hotel has welcomed guests since 2001.

A magnificent location gives quick access to Adler Planetarium, which is 3.1 km away. Set within a 20-minute walking distance from Chicago city center.

This hotel is placed in Near North Side district, known for a theater, a museum and a cathedral.

The hotel is near LaSalle \"L\" (Blue Line) subway station giving access to Shedd Aquarium, which is located 2.8 km away. It will take 25 minutes to get to Midway airport by car.

Rooms

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago offers 311 rooms on 17 floors that come with an in-room safe, a minibar, a kitchenette, a dressing area and armchairs along with coffee/tea makers and a fridge. As the hotel overlooks Lake Michigan, guests can enjoy a spectacular view from their rooms. Bathrooms are appointed with a shower, complimentary toiletries and dressing gowns.

Eat & Drink

Breakfast is served in the lobby each morning. A range of Asian dishes is offered at the poolside restaurant. The busy garden bar features a terrace and Wi-Fi. Serving a wide assortment of dishes, The Purple Pig and Joe's Seafood are about 100 meters from the property.

All visitors are offered a full breakfast for a fee. 

Services

There are a slide projector, a conference room and a movie projector available on site.

Relax

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago also has high chairs, cots and a kids' club for guests travelling with children. A gym and a fitness center are provided on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site at USD 71 per day.

Year renovated:   2006.  Number of floors:   17.  Number of rooms:   311.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Executive/club floor
  • Lobby
  • Ice machine
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course
  • Racquetball

Services

  • Room service
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Wedding services
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Coffee/Tea in lobby

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Fax/Photocopying

Children

  • Cots
  • High chairs
  • Paid babysitting/ Child services
  • Kids club

Spa & Leisure

  • Beach umbrellas
  • Sun loungers
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa centre
  • Jacuzzi
  • Massage

Room view

  • City view
  • Lake view

Room features

  • Air conditioning
  • Individual heating
  • In-room safe
  • Living room
  • Sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Free local telephone calls
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are allowed on request.

How to reach hotel

hotel The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago Chicago location
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Hotel Address:

521 North Rush Street, Chicago, Illinois, United States, 60611

Get directions
Airports
Train
  • Millenium Station
    3000 ft
  • Millennium Station
    3000 ft
Underground
  • LaSalle "L" Station (Blue Line)
    1.2 mi
Restaurants
  • The Purple Pig (cuisine: Contemporary, European)
    400 ft
  • Joe's Seafood, Prime Steak & Stone Crab (cuisine: American)
    300 ft
Beaches
  • Oak Street Beach
    4300 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2006
  • Number of floors:
    17
  • Number of rooms:
    311

Rooms and availability

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Room
Deluxe Room
City view
  • Room size:

    380 sq. feet

  • Max occupancy:

    5 persons

  • Bed type:

    2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free Wi-Fi
  • Air conditioning
  • Slippers
  • Terrace
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Dressing area
  • Luxurious furniture
  • Local calls
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Double size sofa bed
  • Dining:Kitchenette
  • Fridge
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Deluxe|GRAND DELUXE LANDMARK NON-SMOK:PREFERRED VIEW: CITY VIEW:OVERSIZED SOAKING TUB SHOWER

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Grand Deluxe King Room
City view
  • Room size:

    380 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Jacuzzi
    • Air conditioning
    • + More
  • General:Free internet access
  • Slippers
  • Terrace
  • Work desk
  • Ironing facilities
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Double size sofa bed
  • Media:Flat-screen TV
  • Wake up service
  • Radio
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Room
Leisure Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Private bathroom
    • Non-smoking
    • + More
  • General:Wi-Fi
  • Seating area
  • Luxurious furniture
  • Local calls
  • Bathroom:Hair dryer
  • Bedding:Double size sofa bed
Room Description:

Deluxe|GRND DLX MICHIGAN AVE VW RM NS:PREFERRED VIEW: COMPLIMENTARY WIFI

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Room
Leisure King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Jacuzzi
    • + More
  • Bedding:Double size sofa bed
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Suite
King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed, 1 Queen-size bed

  • Check Prices
  • General:Terrace
  • Bedding:Double size sofa bed
Room Description:

Suite|Deluxe Suite King + Queen Sofa Bed Leisure

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Junior Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Slippers
  • Terrace
  • Work desk
  • Ironing facilities
  • Dressing area
  • Local calls
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Double size sofa bed
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Junior Suite
Junior King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Superior Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Private bathroom
    • Non-smoking
    • Jacuzzi
    • + More
  • General:Free internet access
  • Luxurious furniture
  • Local calls
  • Bathroom:Hair dryer
  • Bedding:Double size sofa bed
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Room Description:

A 42-inch flat-screen TV, surround sound speaker system and coffee maker are featured in this disability accessible deluxe room. Guests can experience premium views from higher floors in this room type. The marble bathroom includes plush bathrobes and slippers.

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Superior King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Jacuzzi
    • + More
  • Bedding:Double size sofa bed
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Superior King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed, 1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Slippers
  • Terrace
  • Work desk
  • Ironing facilities
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Double size sofa bed
  • Media:Flat-screen TV
  • Wake up service
  • Radio
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Superior Terrace King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Media:Flat-screen TV
  • Wake up service
  • Radio
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Superior Suite
Lake view
  • Max occupancy:

    5 persons

  • Bed type:

    1 Double bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free internet access
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Luxurious furniture
  • Local calls
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Sofa bed
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Superior Suite - mirror, flat screen television, smoking policy - non-smoking available, linens, telephone, towels

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Deluxe Room
City view
  • Max occupancy:

    5 persons

  • Bed type:

    2 Queen-size beds, 2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free internet access
  • Terrace
  • Seating area
  • Luxurious furniture
  • Local calls
  • Bathroom:Jacuzzi
  • Hair dryer
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Room Description:

Deluxe|DELUXE ROOM NON-SMOKING:CITY VIEW:LUXURIOUS MARBLE BATHROOM:COMPLIMENTARY WIFI

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Deluxe King Room
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Jacuzzi
    • + More
  • General:Free internet access
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Deluxe King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room Deluxe Suite
Deluxe Suite
City view
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed or 1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free internet access
  • Luxurious furniture
  • Local calls
  • Bathroom:Jacuzzi
  • Hair dryer
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Room Description:

Suite|Deluxe Suite - SMOKING OR NONSMOKING - Free Internet In Public Areas

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Exterior Hotel information
Executive King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago photos Room
Terrace Junior Suite
  • Max occupancy:

    3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Free internet access
  • Slippers
  • Work desk
  • Ironing facilities
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Premium Junior Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Private bathroom
    • Non-smoking
    • + More
  • General:Wi-Fi
  • Seating area
  • Living room
  • Luxurious furniture
  • Local calls
  • Bathroom:Bathroom
  • Jacuzzi
  • Hair dryer
  • Dining:Kitchenette
  • Fridge
  • Media:Radio
Grand Deluxe King Room Mobility accessible
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • General:Free internet access
  • Facilities for disabled
  • Bedding:Double size sofa bed
Room Description:

Grand Deluxe Accessible King - mirror, flat screen television, smoking policy - non-smoking available, linens, towels, telephone

Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Free internet access
  • Bathroom:Hair dryer
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Room Description:

Suite|Excl Suite

Superior Quintuple Room
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

Suite|Superior Quintuple Suite

Standard Deluxe Double Room Mobility accessible
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:Facilities for disabled
Room Description:

DOUBLE GRAND DELUXE ACCESSIBLE. ROOM ONLY. Standard rate

Deluxe Quintuple Room
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

Suite|Deluxe Quintuple Suite

Luxury Room
  • Max occupancy:

    2 persons

  • Check Prices

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago Location

Legend
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  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

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Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Chicago Board of Trade Building5200 ft
    141 W Jackson Blvd La Salle Street
  • Guaranteed Rate Field 4.3 mi
    333 W 35th St
  • Garfield Park Conservatory 4.8 mi
    300 N Central Park Ave
  • Wrigley Field4.2 mi
    1060 W Addison
  • The Mercury Theater4.5 mi
    3745 North Southport Avenue, Chicago

Near the hotel

  • Wrigley Building400 ft
    410 North Michigan Ave
  • Water Tower Place 2500 ft
    835 N Michigan Ave
  • Oak Street Beach4300 ft
    1000 North Lake Shore Drive, Chicago
  • Marina City1500 ft
    300 N. State St.
  • Michigan Avenue3400 ft
    Chicago, IL 60656 ‎

Restaurants nearby

  • The Purple Pig400 ft

    Address: 500 North Michigan Avenue
    Phone: (312) 464-1744

    77% likes this, based on 1527 reviews
    Cuisine: Contemporary, European
    Price Range: USD 12 - USD 17

  • Michael Jordan's steakhouse200 ft

    Address: 505 N. Michigan Avenue
    Phone: (312) 321-8823

    69% likes this, based on 289 reviews
    Cuisine: American
    Price Range: USD 31 - USD 50

  • Grand Lux Cafe600 ft

    Address: 600 N Michigan Ave
    Phone: 312-276-2500

    75% likes this, based on 960 reviews
    Cuisine: International, Eclectic
    Price Range: USD 23 - USD 32

  • Joe's Seafood, Prime Steak & Stone Crab300 ft

    Address: 60 E Grand Ave
    Phone: 312-379-5637

    86% likes this, based on 1113 reviews
    Cuisine: American
    Price Range: USD 43 - USD 82

  • The Terrace Rooftop Bar200 ft

    Address: 521 N Rush St
    Phone: 3123770979

    70% likes this, based on 58 reviews
    Cuisine: American
    Price Range: USD 21 - USD 30

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2006
  • Number of floors:
    17
  • Number of rooms:
    311

The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago Reviews

Guest reviews are submitted by our customers after their stay at The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

8.8
SuperbBased on54 reviews

Rating by category:

Rooms
9.3
Service
9.1
Location
9.9

Guest reviews

  • Older travelers
    10.0

    The location was excellent as were all the service staff who were extremely friendly and helpful. Rooms were kept exceptionally clean.

  • Couple
    8.2

    great location

    very expensive room service. restaurant empty and very disappointing

  • Couple
    9.6

    My husband & I spent 8 nights at the hotel - it was very clean - a large variety of good quality toiletries were provided & re-filled - tea/coffee maker was provided with good choices of coffee & tea shots - friendly receptionests especially Ron - all our requests were met - easy access to Michigan Avenue - quick response when fetching our car from valet parking - free high speed wi-fi We loved the hotel & felt at home there, we recommend it to others

    - Valet parking is too expensive, costs 51 dollars a day, the close by self parking garage is also expensive costing 45 dollars a day

  • Older travelers
    7.4

    It was very conveniently located to shopping and restaurants.

    The hotel room smelled of mildew so that sleeping was difficult.

  • Couple
    8.8

    Bedding n cleanlinessprofessional staff

    Coffee maker did not work

  • Couple
    6.6

    Location Location Location.

    Some of the concerige wasn't very helpful. Like they turned they nose up at me and my wife because we was young and black. Sorry to say but all the other staff was very friendly.

  • Single
    8.8

    room is very big. bathroom is impressive.

    there should be coffee in the room.

  • Older travelers
    10.0

    Staff service level, quality of the rooms, facilities for customers.

  • Older travelers
    8.8

    Great location -- lots of restaurants and shopping nearby, just a block from the L, and the Loop is walking distance. Rooms are not huge and the decor is somewhat non-descript but well-appointed and very comfortable. The hotel was lively but floors were quiet. Nice terrace off the lobby. Well suited for business travelers.

    Thought it was a bit pricey for a weekend but the town was very busy while we were there and rooms were in very short supply.

  • Family with children
    9.6

    I felt the staff went out of their way to be helpful, polite, and very hospitable. The hotel is really beautiful and well-maintained.

  • Couple
    10.0

    I've stayed at several Conrad Hotels and they never dissappoint. The service, cleanliness, and value are always excellent. I will always check Conrad availability, when possible.

    Valet parking rate is $51 per night, which is a little ridiculous. I don't care what city it's in, that's way too high. $40 should be max.

  • Single
    9.2

    Room was of a high standard with modern decor and well maintained. Proximity to major attractions and shopping was ideal for stay.

  • Older travelers
    5.8

    Location, Clean place and nice interiors.

    The room that was assigned to us has an annoying vibrations and shaking sounds that kept coming all night long from bed side wall. When we slept on the pillow we felt a vibration through our heads coming from the wall and bed the frame kept making vibration sounds. This was very annoying and it kept us awake until 2:30 A.M. I called the reception and complained, they refused moving us to another room in a very firm language and they said that the only thing that could be done is to send an engineer to check it because hotel is full! The engineer arrived and was nice, however, he could not stop this vibration, and his solution was to pull the bed away from wall which stopped bed vibrations but the sound kept coming all night. It seemed that the sound came from an a/c machine that cools the floor corridor. We woke up late due to the bad night and requested late check out but the reception refused, after an argument with them they accepted with a very not friendly tone. To be fair the hotel in general was decent, clean and has a good location. However, staff did not address our problem properly and treated us in a very inconsiderate way. I will not go back to it again, however, if you are going make sure they do not give you a similar room, rooms that are beside floor service room or machines room. If it helps, our room number was 912.

  • Couple
    8.8

    Nice amenities. I/we have been staying at design-based boutique hotels quite a bit and the services/amenities of a larger near-luxury hotel stood out.

    My boyfriend told me to mention something about the lack of designated smoking areas.

  • Older travelers
    9.2

    great service. very clean room and comfortable bed. Neat little roof top terrace. Free drinking bottle water.

    Only one out of the three elevators was working. Expected a bit more for the price of the breakfast.

How to reach hotel

hotel The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago Chicago location
Show big map »

Hotel Address:

521 North Rush Street, Chicago, Illinois, United States, 60611

Get directions
Airports
Train
  • Millenium Station
    3000 ft
  • Millennium Station
    3000 ft
Underground
  • LaSalle "L" Station (Blue Line)
    1.2 mi
Restaurants
  • The Purple Pig (cuisine: Contemporary, European)
    400 ft
  • Joe's Seafood, Prime Steak & Stone Crab (cuisine: American)
    300 ft
Beaches
  • Oak Street Beach
    4300 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2006
  • Number of floors:
    17
  • Number of rooms:
    311